CAVU conducted six two-day seminars in Hundvag in collaboration with Aberdeen Drilling International to develop high-quality Well Operations Crew Resource Management skills that mitigate the risk of human error in safety-critical operations, enhance operational performance, and reduce the potential for poor decision-making in stressful situations.download case study
CAVU conducted six two-day seminars in Hundvag in collaboration with Aberdeen Drilling International to develop high-quality Well Operations Crew Resource Management skills that mitigate the risk of human error in safety-critical operations, enhance operational performance, and reduce the potential for poor decision-making in stressful situations.
This comprehensive training equips participants with the knowledge, skills, and motivation necessary to:
1. Perform effectively in a team context: The training emphasizes the importance of effective teamwork and collaboration, enabling participants to contribute to the success of their team in achieving operational goals.
2. Recognize cognitive and interpersonal skill deterioration: Participants learn to identify any decline in their own cognitive and interpersonal skills, as well as those of their colleagues. This awareness helps prevent potential errors and allows for timely intervention.
3. Demonstrate willingness and ability to take action and accept interventions: Participants develop the willingness and capability to take appropriate actions when necessary, as well as the ability to accept and respond positively to interventions from others. This fosters a culture of open communication and effective problem-solving.
By incorporating these core principles into their daily operations, participants are better prepared to navigate the complexities of their roles, ensuring safety, efficiency, and optimal decision-making in all aspects of their work.
Combining technical, human factors, and drilling simulator training is essential for creating a comprehensive and effective training program in the oil and gas industry. The blending of these different training components is a recognized best practice among high reliability organizations.
Criticality of Both Skill Sets: Technical skills are undoubtedly crucial for performing specific tasks and operating equipment safely and efficiently. However, in complex and high-consequence environments like offshore drilling, human factors play a significant role in ensuring safe operations. Studies have shown that more than 80% of incidents in offshore operations can be traced back to human error. Therefore, it is imperative to address both technical and non-technical aspects of training to mitigate the risk of human error and enhance overall operational performance.
Focus on Human Actions and Interactions: While technology and automation have advanced significantly, they cannot completely eliminate the need for human actions and interactions. Training programs must acknowledge the importance of human behavior, decision-making, communication, and teamwork in high-stakes situations. By integrating human factors training alongside technical training, individuals are better prepared to handle complex operational challenges, make sound decisions, and communicate effectively within their teams.
Addressing Human Error: Unchallenged deviations or errors in offshore operations can have severe consequences. By incorporating human factors training, individuals become more aware of potential pitfalls and challenges that can lead to errors. They learn techniques and strategies to recognize and mitigate these risks, reducing the likelihood of human error.
Simulator Training’s Unique Advantages: The use of a high-fidelity drilling simulator, such as the hiDRILL simulator, provides a valuable training environment that cannot be replicated with actual equipment on the rig. Simulators allow individuals to practice and refine their teamwork, communication, and technical skills in realistic scenarios without the risks associated with real-world operations. This enables participants to experience and learn from a wide range of challenging situations, thereby enhancing their ability to perform effectively in actual offshore operations.
Prior to attending the in-person seminars, all attendees were enrolled in CAVU’s online learning program, Leadership PRO, specifically the Crew Resource Management Course. This three-hour course served as a valuable precursor to the Well Operations Crew Resource Management (WOCRM) objectives that would be covered during the seminars. The online course provided a comprehensive overview of key WOCRM principles, including leadership development, effective teamwork, situational awareness, decision making, communication skills, and understanding human factors. By completing this course, attendees gained a solid foundation in these critical areas, setting the stage for deeper engagement and active participation during the subsequent in-person seminars.
“This is very good training for me as a leader and also for the team. Hopefully we will have training like this on a yearly basis.”
“Good online session (Leadership Pro) before the course, which prepares your mindset.”
“Knowledgeable coaches. Great learning with crew.”
“The best part of the seminar were the simulator scenarios and feedback from instructor on both positive and negative points.”
Participants expressed deep appreciation for the substantial investment made by their organization, encompassing both technical and soft skills development, as well as team-building initiatives. Based on their highly positive experiences, the crews strongly advocated for regular (annual) repetition of such training. Moreover, they proposed exploring on-rig coaching as an effective means to further elevate their CRM skills in real operational settings.
The feedback received from the crews regarding the training was overwhelmingly positive, with several key aspects being highlighted. Training with their regular crew members was seen as highly beneficial, creating a realistic and familiar team dynamic that contributed to the positive learning experience. The crews especially valued the realistic simulator scenarios, which provided invaluable opportunities for skill development. The CRM training, with its emphasis on enhancing situational awareness, utilizing open-ended questions, and promoting the significance of debriefs, left a lasting impact on the participants.
Drawing from our military training, CAVU develops high-reliability teams across roles and capability, from the frontline up to the executive management. Most importantly, we engage the entire organization to capture what was learned, what can improve, and what will lead to continued future success.