The CAVU program started with an 8-day assessment followed by onsite coaching for the workover teams. The onsite coaching plan was based on a single coach’s continuous presence (with a back-toback) conducting 2-week hitches. Each hitch consisted of 12 days at the workover site, and one day in the client’s office conducting a rig site out brief, as well as a post-hitch debrief to gather lessons learned in order to optimize the follow-on hitch.

Then, CAVU implemented a four-phased approach to address the challenges:

Phase 1: Leadership Alignment and Messaging:

• Facilitated discussions with senior leadership to align on desired outcomes, key performance indicators (KPIs), and communication plans.
• Established an assessment schedule involving office visits and site visits.

Phase 2: Workforce Assessment:

• Conducted leadership roundtables and one-on-one interviews to understand organizational goals, successes, challenges, and safety performance.
• Visited workover sites to observe operational support, leadership climate, and KPI awareness.
• Clarified site supervisor Roles and Responsibilities to align office and field expectations.

Phase 3: Onsite Coaching:

• Embedded CAVU coaches onsite for continuous presence, providing real-time coaching, mentoring, and instruction.
• Conducted Leadership PRO™ facilitated discussions to enhance leadership development and ownership.
• Standardized pre-job safety meetings (PJSM) and post-job After Action Reviews (AARS) to create a debrief culture to ensure consistency in safety practices.

Phase 4: Program Sustainment:

• Provided detailed assessment and coaching reports to leadership, highlighting performance areas and opportunities for improvement.
• Implementing a Train-the-Trainer program, CAVU’s Human Performance Instructor Course, to ensure long-term sustainability of the improvements made.